Shipping & Returns

Shipping

All apparel, bags, and drinkware in our store are made to order โ€” meaning your item is produced specifically for you after you place your order. Because of this, please allow a little extra time compared to traditional retail.

Estimated delivery within the United States:
- Production time: 3โ€“7 business days
- Shipping time: 3โ€“7 business days
- Total estimated delivery: 7โ€“14 business days from your order date

Free shipping on all orders $75 and over.
Standard shipping rates calculated at checkout.

Orders are processed Monday through Friday. Production does not begin on weekends or holidays.

Handmade Items

Handmade and sourced items by Melissa in Michigan and ship directly from her studio.
- Processing time: 3โ€“5 business days
- Shipping time: 3โ€“5 business days
- Total estimated delivery: 6โ€“10 business days
We currently ship within the United States only.

Returns & Exchanges

Because every item in our store is made specifically for you at the time of your order, we are not able to accept returns or exchanges for:

- Change of mind
- Incorrect size ordered (please use our size guide before ordering)
- Color preference changes

We know that's different from traditional retail โ€” and we appreciate you understanding why.

Something Arrived Wrong or Damaged?

If your order arrives with a print defect, manufacturing error, or damage from shipping โ€” we will make it right. No questions asked.

Here's what to do:

1. Email us at savingpetsmerchstore@gmail.com within 30 days of delivery
2. Include your order number
3. Attach a clear photo showing the issue

We'll review it and send a replacement or issue a refund.

We want you to love what you ordered. If something isn't right, tell us.

Still Have Questions?

Email us at savingpetsmerchstore@gmail.com. We respond within 2 business days, Monday through Friday.